We value our relationship with you and assure your satisfaction. We stand behind the quality and workmanship of everything we sell.
Plants are healthy and in optimal condition when shipped. You may return plants within 30 days of receipt if you feel that you have received plants that are not healthy, for a refund, credit or exchange at the discretion of Cattail Creek Gardens LLC (minus shipping & handling). Plants must be returned to Cattail Creek Gardens LLC, 18250 Cattail Creek Ln, Montpelier, VA 23192 USA and must include all original packaging materials. Plants returned for reasons other than damage or received not healthy, may be subject to a 20% restocking fee. All returns require authorization from Cattail Creek Gardens. There will be no refund for unauthorized returns.
Please email firstname.lastname@example.org to request return authorization and receive instructions for your return.
You can return other products for any reason in its original condition within 30 days of its receipt for a refund, credit or exchange at the discretion of Cattail Creek Gardens LLC (minus shipping & handling). Please ship items back within 30 days of receipt. Items must be returned to Cattail Creek Gardens LLC, 18250 Cattail Creek Ln, Montpelier, VA 23192 USA .
If an item you receive is damaged or defective, please notify us within 2 days of receipt. Send an email to email@example.com to arrange the return or replacement of a defective item.
If you refuse to accept delivery of your order, no refund will be issued.